FREQUENTLY ASKED QUESTIONS

 

What can you do for me?

Almost everything you need in social media, as long as they are images and cinemagraphs (sorry we don’t write articles or do videos…yet). Here is a list:

  • Cover photos (Facebook, Twitter, or any other social network that needs a header)
  • Social Media Ads
  • Blog Article Headers
  • Blog Article Images
  • Social content posts
    • Quotes
    • Announcements (product update, events)
    • Community Posts
    • Seasonal greetings with branding
    • Competition graphics
    • Product display
    • Offer
  • Cinemagraphs
  • and….

We can also help you create your content calendar and schedule it for you. That’s even more time for you to do what’s important.

Can you do other graphic design work like a logo or a flyer?

Sorry, no. We only focus on social media content. Here is a list of things we can’t do, only because we want to focus on social media content.

  • Logo
  • Flyer
  • Brochure
  • Poster
  • Email header
  • Business card
  • Website graphics (like icons, favicons, etc.)
  • and more that isn’t related to social media
What do you mean by infinite designs?

Limitless (oh, yes we love that movie). Unlimited. As many as you want.

We know in the world of social media, you have to post continuous content on your timelines. Whether it be Facebook, Instagram, LinkedIn, or Twitter, we will create socially designed images you need to keep your audience wanting more.

Do you provide stock photos and/or illustrations to be used in my design?

We can but we prefer your original photos or illustrations. Social media is all about connecting with your target audience. There are too many “similar photos” out there and it will only hurt your brand.

P.S. Please don’t give us images that have been “googled” on the web. 

Can I cancel my plan anytime?

Yup! Just remember that if you choose the Premium Plan, which gives you 12 images, you can redeem it for a year. If you use up the 12 before the year ends, then you’re plan stops automatically and you can purchase the next 12 images or choose the Infinite Plan.

Are the project managers available 24/7?

We envision to be 24/7 but not just yet. Right now, we’re available 12/7.

What if I just need one image or less than 12, how much will it cost?

We still recommend purchasing the Premium plan since you have a year to redeem all 12. We created this plan especially for customers like you because we understand you might not need a lot to publish for now. We also removed any pressure so that you can redeem it within a year, which is like getting one image (or cinemagraph) every month.

Please send a message to our chat box if you are a customer or contact us on our Facebook page if you need more help.

Are your prices for agencies as well?

Not necessarily as they are targeted to small business owners and individuals. However, the Infinite Plan is a starter package for agencies. Anything more, then feel free to contact us and we can definitely help by giving you a good package.

How do I contact you for more questions?

If you’re a customer, just start a conversation within your dashboard. Remember, you need to be logged in to see the chat box.

Or you can send us a message on our Facebook page

I’m ready! What do I need to do to get my design created?

Awesome! The steps are really easy.

  1. Pick a plan.
  2. Log in to access your account.
  3. Start immediately by chatting with one of our project managers.
  4. You’ll get links to your first drafts where you’ll review the designs and give your feedback.
  5. The designers will get back to work and your project manager will let you know when your revised design is ready.
  6. If there are no more changes, you can download your files in an instant!

That’s all there is to it!